Q: Why ResellerChoice for my Cloud Servers?
A:
At ResellerChoice we know that you need secure, reliable and fast
services. We provide clients with a higher level of Cloud Hosting
and cloud server support from our expert team of system
administrators. Customers using ResellerChoice can rely on the
fact that their cloud servers or hosted applications are backed by
a company strong in Microsoft technologies and 10 years of
experience in the hosting field with a proven track record of
quality services and support
Q: Are your
Cloud Servers competitively priced?
A: At ResellerChoice we spend little to no money on advertising, We
believe that word of mouth and referrals are the best way to gain
new business. We also prefer to spend our advertising dollars on
improving our infrastructure, support team and provide discounted
services to our customers.
Our cloud hosting services are competitively priced and allow for
a great deal of flexibility as well as being reliable and fast.
Q: What type of speeds can I expect on my cloud hosting?
A:
Please use the link here below to test network speed:
http://speedtest.ny.resellerchoice.com/100Meg.zip
Q: Can I resell cloud hosting services / Do you offer a cloud hosting reseller
program?
A: Yes, all services at ResellerChoice are unbranded allowing you to resell
all of our services at a profit. There are 2 methods you can use
create income for yourself.
Full Reseller: Bill and support your clients
yourself and charge any price for our services you want. Your
customer never knows of ResellerChoice.
Affiliate Member: Use our affiliate program if you would
prefer to just refer business to us and collect a great percentage from
each sale.
Q: How do I signup or build a cloud hosting server?
A: Take a look at our
Cloud Hosting Builder, If you have questions or need a custom quote
or solution built please
Contact Us.
Q: What is hyper-v cloud hosting?
A:
Cloud hosting is an on tap virtualized environment utilizing
Microsoft hyper-v and cluster technology, allowing for rapid
deployments, dynamic resources that can be adjusted to suit current
up to the minute needs at a lower cost than traditional solutions
such as dedicated servers or colocation.
Q: Is this a true cloud with multiple nodes and SAN storage with
failover?
A:
Yes, our solutions use clusters of Windows 2008 R2 Hyper-V
servers connected to fast SAN storage networks. At anytime
your cloud server or application can failover to a new node in case of an outage
or reboot to your primary node. This enables us to provide you
with 100% uptime.
Q: What is included with my virtual cloud server?
A:
Your virtual environment will include CPU, memory, disk space
resources and operating system you select. It will also include
premium bandwidth connectivity, 24/7 administrative access to your
cloud as well as access to ResellerChoice technical support staff.
Q: Who will manage my cloud hosting server?
A:
Base systems are un-managed (OS reloads are free). Management
plans can be purchased to provide administrative assistance with
your cloud (plans listed here:)
Q: How do I access my cloud hosting server?
A:
You can use Remote Desktop for windows systems or our web console
located in the client area. For Unix systems, ssh access is
enabled.
Q: Where is your data center located?
A:
Our cloud systems are located in our New York City facility,
utilizing premium Peer1 bandwidth with great peering to North
America, South America, Europe and Asia.
Q: What type of support do you offer?
A:
We offer 24/7 technical support via our client area ticket system.
Support issues we cover within an un-managed solution are:
-Connectivity to the internet
-Accessibility of your systems
-Hardware maintenance
-Reboots
-OS reloads
-Additional management available at a fee (management plans listed
here:)
Q: Can I install any application on my cloud server?
A:
You have full administrative control over your cloud servers and
can install any software you require.
Q: Do you offer a SLA or guarantee on my server?
A:
Yes, please review our SLA policy here:
http://www.resellerchoice.com/company/sla.aspx
Q: How long does it take to deploy a new cloud hosting server?
A:
A base system will take between 20-40 minutes (new customers may
have a longer delay to process billing and account security).
Systems with special configurations may require longer than this
and time would depend on the specific request
Q: What is the difference between "Application Cloud Hosting" and
"Cloud Hosting"?
A:
Application cloud hosting includes the installation and setup of
server components to make the application you select work.
For example an application cloud server with DotNetNuke would
include the installation of IIS, asp.net, sql express, dotnetnuke,
firewall configurations if needed.
The base cloud systems include the installation of the operating
system and network configuration.