Fast
Hardware
Upgrades
ResellerChoice guarantees dedicated server hardware upgrades will commence and
complete within two hours of scheduled hardware upgrade maintenance
windows. Hardware upgrades must be scheduled and confirmed in
advance through the online ticketing system. Failure to install the
hardware within the two hour time will result in a waiver of any one
time installation fees. Extended hardware installation times from
initial upgrade commencement shall result in SLA credits for the
recurring fee associated with the hardware upgrade.
Standard Dedicated Server Hardware upgrade guarantee
| Installation Guarantee |
SLA Credit |
| 4 Hours or Less |
Guaranteed |
| 4.1 to 8 Hours |
10% |
| 8.1 Hours to 12 Hours |
20% |
| 12.1 House to 16 Hours |
30% |
| 16.1 Hours to 20 Hours |
40% |
| 20.1 Hourse + |
50% |
Gold Dedicated Server Hardware upgrade guarantee
| Installation Guarantee |
SLA Credit |
| 4 Hours or Less |
Guaranteed |
| 4.1 to 8 Hours |
20% |
| 8.1 Hours to 12 Hours |
40% |
| 12.1 House to 16 Hours |
60% |
| 16.1 Hours to 20 Hours |
80% |
| 20.1 Hourse + |
100% |