Fast Hardware Upgrades
ResellerChoice guarantees dedicated server hardware upgrades will commence and complete within two hours of scheduled hardware upgrade
maintenance windows. Hardware upgrades must be scheduled and confirmed in advance through the online ticketing system. Failure to
install the hardware within the two hour time will result in a waiver of any one time installation fees. Extended hardware
installation times from initial upgrade commencement shall result in SLA credits for the recurring fee associated with the hardware
upgrade.
Standard Dedicated Server Hardware upgrade guarantee
| Installation Guarantee |
SLA Credit |
| 4 Hours or Less |
Guaranteed |
| 4.1 to 8 Hours |
10% |
| 8.1 Hours to 12 Hours |
20% |
| 12.1 House to 16 Hours |
30% |
| 16.1 Hours to 20 Hours |
40% |
| 20.1 Hourse + |
50% |
Gold Dedicated Server Hardware upgrade guarantee
| Installation Guarantee |
SLA Credit |
| 4 Hours or Less |
Guaranteed |
| 4.1 to 8 Hours |
20% |
| 8.1 Hours to 12 Hours |
40% |
| 12.1 House to 16 Hours |
60% |
| 16.1 Hours to 20 Hours |
80% |
| 20.1 Hourse + |
100% |