Terms of Service
TnC Domain Management LLC d.b.a. ResellerChoice ("Company" or "RC") agrees to furnish
services to the Subscriber, subject to the following TOS (Terms of Service).
Use of RC's Service constitutes acceptance and agreement to company's AUP (Authorized Usage Policy) as well as RC's
TOS (Terms of Service).
Company may modify this Agreement from time to time, with or without notice, and your continued participation in the Program after such
modification shall be deemed to be your acceptance of any such modification. Modifications to the AUP & TOS shall not be grounds
for early contract termination or non-payment. It is your responsibility to check this Terms and Conditions page regularly to
determine whether this Agreement has been modified. If you do not agree to any modification of this Agreement, you must immediately
cease participation in the Program.
By activating your account with RC, you agree to the above policies and disclaimer. Upon requesting an account, you are required to
accept the terms listed in our TOS and AUP.
Billing - Reseller Accounts
Payments may be made via check, money order, PayPal and Credit Card. You will be responsible for paying your invoice on time
each month.
Charges shall commence to accrue on the date that ResellerChoice provides login information to Customer. Payments are due on the
anniversary date of the month for that month's service. Any additional charges, including, but not limited to, any late fees and
any usage-based charges, including, but not limited to, bandwidth overages, shall be invoiced in arrears and shall appear on the
monthly invoices for Services and Products or separate invoices.
RC reserves the right to lock any account after delinquent payments or failure to make payment arrangements 15 days after your invoice
is due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus
reasonable interest and any collection fees.
Billing - Dedicated Servers
Payments may be made via credit card (visa/mastercard/amex) in a recurring fashion.
Dedicated servers are renewed on the 1st of each month with your first invoice being pro-rated.
Non-Payment of services shall result in a 5-day notice of disconnection. All payment failures must be cured within 5 days of
notice. Customers failing to secure payment within 5 days of notice will incur service interruption and $10 reconnection fee.
Customer must submit service cancellations at least 5 days before its next monthly billing cycle.
Schedule of Fees
Reconnect fee - Any account that is suspended due to non payment will be charged an additional reconnect fee in the amount of $10.00 (USD).
ChargeBack fee - Credit cards transactions that are
charged back by the customer will incur a $30.00
chargeback fee.
Declined Credit Cards - Credit cards that are declined for any reason are subject to a $1.00 declination fee.
Bounced Check fee - $15.00 per instance
Termination of Service
The customer reserves the right to cancel service with the provider at any time during a billing term. Cancellations will occur at the
end of the current billing cycle.
Cancellations must be requested via the control panel ticket system. Cancellations over the telephone and informal email are not
accepted.
Company reserves the right to terminate your service for any action deemed unacceptable by our AUP (Authorized Usage Policy).
You understand and agree that RC shall be the sole determiner in cases of suspected abuse, fraud, or violation of its rules and any
decision it makes relating to termination of membership (including cancellation of commissions) shall be final and binding.
Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.
Quality of Service
Please review our
Service Level Agreement guarantees.
Maintenance
Company designates time periods ("scheduled maintenance windows") during which it may limit or suspend the availability of the service
to perform necessary maintenance or upgrades. Company will provide notice via electronic mail to customer of scheduled maintenance.
Support
RC provides technical support to our subscribers via control panel ticket system, email and live chat. RC provides support related to
your services or account physical functioning. Company does not offer technical support for application specific issues such as asp,
asp.net, php, Perl programming (scripting errors), html or any other such issue.
RC does not provide technical support for your customers.
Security
Payment Gateways - RC provides its customers with access to real time payment gateways. You will use these gateways at your own risk. ResellerChoice will
not be held liable for processing credit cards or taking online payments directly or indirectly using our equipment or any gains or
losses incurred by using them. Please make sure to keep all your data in a secure location.
Customer Security Obligation - The customer is expected to maintain a secure password consisting of
at least 6 characters, a mixture of numbers, special characters and mixed-case letters.
Indemnification
Customer agrees to indemnify and hold harmless RC against losses, claims, damages, liabilities, penalties, actions, proceedings or
judgments to which an indemnified party may become subject and which losses arise out of, or relate to this agreement or customer's use
of the services, and will reimburse an indemnified party for all legal and other expenses, including reasonable attorneys' fees
incurred by such indemnified party in connection with investigating, defending or settling any loss whether or not in connection with
pending or threatened litigation in which such indemnified party is a party.
Disclaimer
RC cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in
which a client would have gained if their site was functioning. Certain services provided by company are resold. Thus, certain
equipment, routing, software, and programming used by RC are not directly owned or written by RC. Moreover, RC holds no
responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will
be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution
as company sees fit.
Unlimited Policy
RC may offer services with "unlimited" quotas. We will allow you to host as many domains or sites as you need as long as you are not
considered to be wasting resources or degrading the system in any way. We will start you off with a soft limit of 100 domains. If you
need more domains then that, you can order them at no charge. We will not terminate any account for the terms in the unlimited policy
but would prefer to work with a client to find a better less resources heavy solution if we feel one is needed.