about dedicated server hardware replacement guarantee
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Hardware Service Level Agreement

Standard Dedicated Server Hardware Replacement Guarantee


ResellerChoice guarantees the replacement of failed dedicated server hardware and dedicated server hardware components located within our datacenters. ResellerChoice guarantees a failed hardware component will be replaced within four hours of customer notification in the trouble ticketing system. Replacement of failed hardware does not include time required to reload the operating system or applications. Specific guarantees with SLA information is listed here below:

Replacement Guarantee SLA Credit
4 Hours or Less Guaranteed
4.1 to 8 Hours 20%
8.1 Hours to 12 Hours 40%
12.1 House to 16 Hours 60%
16.1 Hours to 20 Hours 80%
20.1 Hourse + 100%



Company Profile

ResellerChoice Company windows hosting Information ResellerChoice
TnC Domain Management LLC
450 Shrewsbury Plaza,
Suite 308
Shrewsbury, NJ 07702

Fax:
(858) 552-5818
Phone:
(888) 828-8820
(732) 784-1742
Datacenters:
Dallas, TX
New York, NY
Seattle, WA
Washington, DC
Weehawken, NJ